13611 Smallwood Pl, Richmond, British Columbia, V6V 1W8 |  (604) 273-3922
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Frequently Asked Questions (FAQ) About Volkswagen

1. Where can I review the safety ratings for my Volkswagen?

You can review the safety rating of any Volkswagen at Safercar.gov.

2. Where can I read about fuel-saving tips for my Volkswagen?

Please refer to your Owner’s Manual for fuel-saving tips or visit the Office of Energy Efficiency website.

3. Roadside assistance: What is covered under roadside trip interruption?

If your registered Volkswagen vehicle is disabled because of a mechanical breakdown over 160 kilometers from your residence, and the repair is covered under your New Vehicle Limited Warranty, you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. For more information, please see the 24-hour Roadside Assistance brochure supplied with your Owner’s Manual or contact Roadside Assistance at 1-800-411-6688.

4. Where can I find Volkswagen clothing or merchandise?

You can find Volkswagen clothing or merchandise at Cowell VW parts department!

5. What kind of promotions are currently happening at Cowell Volkswagen?

You can find all of our promotions on our Service Offers, Parts Offers, and Tire Specials pages.

6. How does leasing a VW work?

If you like to keep things fresh and your monthly payments low, leasing might be just the thing for you. Depending on your needs, the length of your lease can be anywhere from 1 to 5 years with a set kilometre limit. At the end of the lease, you can pick a new Volkswagen for your next adventure, purchase your current Volkswagen for a predetermined price, or return it to your Volkswagen dealer.

Benefits of Leasing A Volkswagen

  • May provide lower monthly payments than financing, over a shorter term
  • Flexible lease terms and a range of kilometre allowances that suit your lifestyle
  • Ability to turn-in your vehicle for a newer Volkswagen model or buy your vehicle at a predetermined price at lease maturity
  • Drive a new Volkswagen more often!
  • Volkswagen Protection Plus

7. How much does it cost to lease a Volkswagen?

It depends on the VW vehicle, down payment, and lease interest rate. You can browse our inventory and configure your lease payments in our Build Your Deal Configurator to get an idea of the monthly costs. If you have questions about leasing a specific model or leasing in general, please feel free to get in touch.

8. Lease or finance a VW vehicle? Which option is better?

If you like to change things up every few years, or if you’re looking to lower your monthly payment, leasing with Volkswagen Credit may be the option for you. Drive a new Volkswagen for a set amount of time and number of miles, and return it to your Volkswagen Dealer at the end of your term. With a variety of lease options, you can choose the term and mileage that best fits your lifestyle and payment needs.

If you can’t wait to make this Volkswagen your own—customize it however you wish and drive it to the ends of the earth—then financing with Volkswagen Credit is the way to go. Financing your vehicle allows you to make payments for a selected term, and at the end of that term, the car is yours. That means total ownership and maybe even equity.

9. Are prices on Volkswagen parts competitive?

In many cases, our prices are comparable and provide great quality and value. Volkswagen Canada provides parts to its authorized dealers and includes a Manufacturer’s Suggested Retail Price (MSRP). Volkswagen dealers are free to adjust their retail price. We continually revise and compare our MSRP to be competitive.

10. Do we sell certified pre-owned Volkswagen parts?

We carry Volkswagen Original Parts. Please let us know if you have any questions about VW Original Parts.

11. Does Cowell Volkswagen carry genuine OEM VW Parts?

We sure do! Come to our Parts department or order VW parts online. You can also check out the wide availability of VW accessories we carry.

12. Where can I find information on the types of tires for my vehicle?

There are many criteria to consider when choosing a tire, such as size, load index, traction rating and speed rating, to name just a few. Please contact us and speak with one of our Volkswagen specialists.

13. Is there any tire warranty with a new Volkswagen?

The warranty for tires on your new Volkswagen vehicle is honoured by the tire manufacturer. If you have any questions about tire warranty, please feel free to contact us.

14. Is there warranty for Certified Pre-Owned Volkswagen vehicles?

Every Volkswagen Certified Pre-Owned vehicle is covered by our Assurance Program, which includes the remaining new-vehicle limited warranty plus 6 months of free roadside assistance. If your vehicle is less than 5 years old, with less than 120,000 km, you can upgrade to the Premium Assurance Program for even more peace of mind.

Assurance Program

  • Remaining new-vehicle limited warranty
  • 6 months of Roadside Assistance
  • 3 months of SiriusXM® satellite radio
  • CARFAX® vehicle history report

Assurance Premium Program

  • Remaining new-vehicle limited warranty plus additional 2-year / 40,000 km limited extended warranty
  • 2 years / 40,000 km of Roadside Assistance
  • 3 months of SiriusXM® satellite radio
  • CARFAX® vehicle history report