Customer Testimonials
My EPC light was on again after they said was fixed. I was told before better drive to them asap for inspection without turning off the engine, or maybe can not find the problem. So I did drove to them hope to find a solution instead from my other things, then I was told they are too busy and need to leave the car for over night and start a file witch will cost me around $230 per hr to see the problem. Wait, I thought that was their problem not to get things fixed right, how is now my problem ...
Overall service are great especially Richard and Daniel who always there to assist us, very kind and helpful.
Call in to this WV Dealership for a Check engine Light issue Today Dec 16 I was Told a 2 hr needed for a Diagnostic report on my car so I give them my permission to go ahead.after 2 hr they couldn't find the problem so again they needed more time. Next in line Timing chain cover need check? Again permission granted ..4 Days later the service technician call me breaking the news you need a new engine!! I was dreading something was not right.they quoted me $8000. I Cave in. The Next Day my wife and i arrived at the dealership ...
I tried to reach them all weekend to purchase a vehicle they had. I left voice mails. Even with the help of the receptionist I got no reply. Next!
Is this even legal?!!! Stay away from this dealership and their shady practises! This dealership had a 2018 used car advertised on their website. Family and I went in to test test drive the vehicle. We liked the vehicle and were interested in negotiating a deal on the car. Sat down with the salesman and the "Manager" The manager asked us how we were going to pay for the car and we advised them we were going to pay cash. He told us we could not pay cash for the car and the only way we could purchase the ...
If you buy a car 🚗 at that dealership you have to get on your hands and knees to check out the car 🚗 under it or if you find something wrong with it a couple days later they say it was not there when you left with it so l would not go to by a car from them anymore so look out and the car was dirty now pick up so just be careful if you go there Thanks
Jamie, Bought a ,Tiguan from her. Very knowlegable, instills confidence in dealing with her, Isn't pushy. would deal with her again and recomment her to other customers.. A real asset to the dealership
Sama doesn’t know what she’s talking about. Just keep asking if I wanna buy her xx. I am not going to buy $9000 extended service on a $30000 car Jesus Christ. Is she dumb or what. I just noticed their director has the same last name as her. Go figure
We purchased a new GTI from Jimmy in late Aug 2023 and have had nothing tricky but great experiences with the dealership, both sales and the sales manager Wei Guo.
Be very wary of The salesteam at this dealership. Alfred Chan, Billy Li and Gavin make up mechanical conditions. They DO NOT consult with a qualified mechanic to diagnose a car. This scam is done to low ball the price of your vehicle you bring in to sell. They told me I had ENGINE FAILURE because of a fluctuation in the RPM. Alfred and Gavin said my car is unsafe and dangerous to drive. Its a "ticking timebomb" I told the Sales Manager Wei Guo that Audi investigates engine failures of their vehicles. It's a comprehensive testing ...
Very bad experience. My first dealing with them was in April 2017. They gave me a quote for Golf Comfortline and I accepted the offer. I was waiting for the paperwork. Then the sales manager came in and told me that they have made a mistake. They changed the sale price by $800. So I just walk out and crossed the street and bought a Honda civic. My second experience with them was in September 2021. Again, everything was perfect until the sales manager comes in. They showed me the 'invoice' price and didn't offer me any price even though they told ...
I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time.
Excellent team and a pleasure to do business with them. I highly recommend if your looking to purchase to stop by you will be well looked after!
Just got my VW Atlas,Jacky and Kelly made it happened for just a couple of hours.Such amazing person I will definitely recommend them to all my friends and relatives
Great shopping experience at Cowell VW! Jacky Ku was the salesperson who was professional, helpful and provided excellent services. Definitely happy to recommend him to anyone I know!
I was at the dealership the other day, both the sales manager Patrick And his sales person Jacky Ku provided excellent service, I would highly recommend all VW potential buyer to visit this dealership for your next VW purchase. Make sure you ask for Jacky Ku the salesman to assist you with your purchase!
They only care about their sales and when I have problem with my car. They never take it serious and leave me behind. They dont call you back.
Courtesy shuttle arrived 50 minutes later then scheduled. The supervisor told me there was only 1 driver who was picking up a person at Bridgeport station. The driver arrived alone. The supervisor called the driver. The driver put him on speakerphone. The supervisor told the driver about the second driver that went to pick up some other customers. So there were 2 drivers to begin with. It took me 1 hour 45 minutes to get to Cowell VW.
We purchased a new Atlas from Nick in February 2018 and have had nothing but great experiences with the dealership, both sales and service. Thanks everyone!
Took advantage of elderly who doesn't fully understand what they're signing. They did not explain that the added insurance policies sold were optional. No one is willing to take ownership of what happened. Use extreme caution or stay away from Cowell altogether due to unethical practices and poor services. These people have no conscience.
These folks took full advantage of elderly people, charging them MSRP rates, $500 doc fees + $500 Prep fees, and selling them useless additional insurance policies. Buyer beware; very dishonest and untrustworthy. Have someone knowledgeable look over the final doc before signing. No one mentioned that the insurance ($3000) is an option and snugged it in there. When confronted, no one takes any responsibilities. General manager Phil A. and sales manager Mark alike, shady, unethical practices, and poor services. Sales manager Mark is unapologetic and on the defensive; has no idea about the products that they sell. They should be ashamed of themselves for ...
I would like to install front view camera to my new car because when I bought it, it was very rush and the salesperson was no good, liar and pushy. Therefore, I passed by Richmond Cowell VW and would like to get a quote. Jon was the representative to help me, he is nice and absolutely great. I also asked him about dash cam information, he gave me good information where to look for. Second time, I could not open my trunk in the morning, I went there again. Maybe because of the weather was too cold, I parked outside, ...
I was schedule in to replace my window switch, right on time, as my warranty was going to expire in the next days. Thank you!
I can`t be more satisfied, before walking into Cowell VW I did my homework very well and asked assistance from an outside expert , Walked in on Sunday July 16th 2017, greeted very professionally by a sales consultant ALEX, shook hands with him in five minutes, got a very good lease offer , was not pushed to buy any other unnecessary packages , Bought the lease protection as I asked for it . Drove the car off the lot in a considerable time . ALEX and the team at Cowell did an amazing job to make me happy as a customer . Thank you awesome team
We have a 2014 Jetta, gas model. Have taken it in a few times for the "recommended " service. Each time we pay way too much for an oil change and tire rotation, and the silly checklist. ( I think two times they never even topped up the washer fluid, contrary to the check list...) What else is really needed in the first few years? Then they want to do a brake fluid flush on a 2 year old car? I think dealer service are all in trouble these days as cars need less and less. Plus they can't charge everything ...
Car for service, Saw employee, probably a lot guy, racing my car around the Richmond automall lot, Disappointed, rather good customer service, just uncultured employees (lot guys/car washers).
The following email was sent to Cowell 10 days ago with no response at all except email from Nadia acknowledge that she had received the email. ______________________________________________________________________________ Last month, we purchase a demo Touareg diesel from Cowell Volkswagen in Richmond, BC. Upon receiving an email from Nadia Chung, Business manager of Cowell Motor. Me and my wife went to meet Mark Hansford today (Tuesday October 4, 2016). To my surprise, Mark request us to sign another form for extended warranty. Staying that the original one my wife signed when we pickup the car last week was a mistake that Nadia gave us the “5 Stars” ...
I purchased a new Jetta from this dealer ship in 2013. The car has about 55,000 kms and all services and oil changes have been completed on-time by Cowell VW. The car began to act up and would jerk while driving. I took it in to tell them about the issue. They kept the car for about a week and did some work then told me it was fixed. A few days later the car began to act up again. I took it back and this time they kept it for two weeks and told me nothing was wrong with it. they ...
A positive experience every time I have to get my car serviced. Friendly staff, they explain everything so I feel well-informed of options. They are genuine and don't upsell or suggest to do work that doesn't need to get done.
Always bring my vehicle here for servicing and they are always happy to help and answer any questions! They don't try and over sell you on stuff and tell you what you ACTUALLY need.
I've recently bought a new SUV from Cowell and have had constant issues with it. I have taken it to their shop several times and they cant fix it. They have offered no solution to the issues and all they can say is " bring the car for us to check it again". I will never ever buy a VW again from this guys as once they sell a car they do not care about the customer.
After experiencing some poor quality work and the run around at two competing dealers, it was refreshing to deal with Cowell VW (at the Richmond Auto Mall). Their honesty, degree of customer service and intentions to put things right with a problematic automobile were a nice change from our previous experience and we cannot recommend them enough. While the vehicle still has issues, we took it to the right place. Thank you Cowell.