Customer Testimonials

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DealerRater Aug 19, 2021

I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time.

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DealerRater Aug 20, 2020

Excellent team and a pleasure to do business with them. I highly recommend if your looking to purchase to stop by you will be well looked after!

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DealerRater Aug 20, 2020

Just got my VW Atlas,Jacky and Kelly made it happened for just a couple of hours.Such amazing person I will definitely recommend them to all my friends and relatives

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DealerRater May 29, 2019

Great shopping experience at Cowell VW! Jacky Ku was the salesperson who was professional, helpful and provided excellent services. Definitely happy to recommend him to anyone I know!

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DealerRater May 12, 2019

I was at the dealership the other day, both the sales manager Patrick And his sales person Jacky Ku provided excellent service, I would highly recommend all VW potential buyer to visit this dealership for your next VW purchase. Make sure you ask for Jacky Ku the salesman to assist you with your purchase!

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DealerRater Jun 25, 2018

We purchased a new Atlas from Nick in February 2018 and have had nothing but great experiences with the dealership, both sales and service. Thanks everyone!

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DealerRater Dec 16, 2017

I would like to install front view camera to my new car because when I bought it, it was very rush and the salesperson was no good, liar and pushy. Therefore, I passed by Richmond Cowell VW and would like to get a quote. Jon was the representative to help me, he is nice and absolutely great. I also asked him about dash cam information, he gave me good information where to look for. Second time, I could not open my trunk in the morning, I went there again. Maybe because of the weather was too cold, I parked outside, ...

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DealerRater Aug 16, 2017

I was schedule in to replace my window switch, right on time, as my warranty was going to expire in the next days. Thank you!

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DealerRater Aug 15, 2017

I can`t be more satisfied, before walking into Cowell VW I did my homework very well and asked assistance from an outside expert , Walked in on Sunday July 16th 2017, greeted very professionally by a sales consultant ALEX, shook hands with him in five minutes, got a very good lease offer , was not pushed to buy any other unnecessary packages , Bought the lease protection as I asked for it . Drove the car off the lot in a considerable time . ALEX and the team at Cowell did an amazing job to make me happy as a customer . Thank you awesome team

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DealerRater Mar 2, 2016

A positive experience every time I have to get my car serviced. Friendly staff, they explain everything so I feel well-informed of options. They are genuine and don't upsell or suggest to do work that doesn't need to get done.

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DealerRater Jul 30, 2015

Always bring my vehicle here for servicing and they are always happy to help and answer any questions! They don't try and over sell you on stuff and tell you what you ACTUALLY need.

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DealerRater Jul 31, 2012

After experiencing some poor quality work and the run around at two competing dealers, it was refreshing to deal with Cowell VW (at the Richmond Auto Mall). Their honesty, degree of customer service and intentions to put things right with a problematic automobile were a nice change from our previous experience and we cannot recommend them enough. While the vehicle still has issues, we took it to the right place. Thank you Cowell.

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